We hope you love your new shoes! If you do happen to change your mind, you can return your shoes to us under the following conditions:
Customers within Australia can return their purchase within 14 days of purchasing in store or 14 days from delivery for online orders.
International customers can return their purchase within 21 days from delivery.
Whether you purchase in-store or online with ZOMP the same policy applies:
- Full Priced Items can be returned for an Exchange, Gift Voucher or Full Refund (excluding shipping costs).
- Sale Or Discounted Items can be returned for an Exchange or Gift Voucher.
Please note, no refunds will be issued on sale items for incorrect choice or change of mind – please choose carefully!
For your return to be accepted and processed please ensure that you have filled in a return formand that the following requirements have been met:
- The item has not been worn and is in a resalable condition. Always try your shoes on a carpeted surface to avoid damage to the shoes until you’re certain they’re the right fit for you!
- The item has not been damaged whilst in the customer’s possession.
- The customer has proof of purchase such as a receipt from a ZOMP store or an order confirmation email and order number from ZOMP Online.
- The shoes are returned in their original box and packaging
Failure to comply with these requirements will cause your request to be rejected and online orders will be returned to you at your cost.
*Our policy was updated on 16.04.2018