|RETURNING ONLINE||RETURNING IN STORE|
|ONLINE PURCHASE||Exchange, Gift Vouchers or Full Refund*||
Exchanges, Refunds* and Gift Vouchers. (Refunds* and Gift Vouchers need to be processed by Zomp Online - Please allow 1-2 business days)
|IN STORE PURCHASE||No in-store purchase can be returned to online||Exchange, Credit Note or Full Refund*|
*Refunds are only issued where applicable
We have recently* updated our Policy, so whether you purchase in-store or online with ZOMP the same policy applies.
We hope you love your new shoes! If you do have a change of mind though, within 14 days of purchase you may return:
- full priced items for an Exchange, Credit Note or Full Refund.
- sale or discounted items for an Exchange or Credit Note
Please note, no refunds will be issued on sale items for incorrect choice or change of mind – please choose carefully!
Item/s must be returned unworn, in their original condition and packaging, with proof of purchase (e.g. Store Receipt or Order Confirmation). Always try your shoes on carpeted surface to avoid damage to the shoes, until you’re certain they’re the right for you!
Repair, Replacement, Credit Note or Refund will be given if an item is deemed faulty or defective, before an item can be deemed faulty it must be assessed in-store or online by ZOMP.
*Our policy was updated on 16.04.2018