Yes! We accept online returns and exchanges in any of our ZOMP stores nationwide. All you need to return your item in store is your order number which is provided in your order confirmation email.
Online In-Store Return Processing Time Frames
Refunds - Please allow 2-3 business days for the refund to be processed. Your refund will be credited directly back to the original form of payment used. An email confirmation will be sent once the refund has been processed. Refunds are issued for the cost of the item, excluding shipping costs and international bank fees.
Exchanges – You are more than welcome to exchange your online order in store. You can contact our customer care team to see if your closest ZOMP store has the item you are after.
If the item you want is of lesser value the remaining amount will be credited to you via a gift voucher. If the item you want is of higher value you can process the remaining amount using a credit card or Afterpay.
For exchanges that need to be processed by our online team, please allow 1-2 business days for the exchange to be processed. You will receive a confirmation email with your new tracking information attached.
If we are unable to process an exchange due to unavailable stock you will receive either a refund for full priced items or a gift voucher for returned sale items.
Gift Vouchers - Please allow 2-3 business days for the voucher to be issued. You will receive an email with the voucher attached. You are able to used your voucher both online and in store, and has an expiry of 3 years from the issue date. For more information about our gift vouchers click here!
*Our policy was updated on 16.04.2018