We have recently* updated our Policy, so whether you purchase in-store or online with ZOMP the same policy applies.
We hope you love your new shoes! If you do have a change of mind though, within 21 days of purchase you may return:
- full priced items for an Exchange, Credit Note or Full Refund (excluding shipping costs).
- sale or discounted items for an Exchange or Credit Note
Please note, no refunds will be issued on sale items for incorrect choice or change of mind – please choose carefully!
Item/s must be returned unworn, in their original condition and packaging, with proof of purchase (e.g. Store Receipt or Order Confirmation). Always try your shoes on carpeted surface to avoid damage to the shoes, until you’re certain they’re the right for you!
Repair, Replacement, Credit Note or Refund will be given if an item is deemed faulty or defective, before an item can be deemed faulty it must be assessed in-store or online by ZOMP.
We strongly advise our International customers check with their local post office for estimated return costs prior to purchase.
International customers wishing to exchange an item will be charged for shipping.
*Our policy was updated on 16.04.2018