How To Return Or Exchange

We endeavor for the return process to be as easy as possible for our customers, if you are unsure of where you can return your purchase you can refer to the below guide:

*Refunds are only issued where applicable

Please note the following regarding online returns and exchanges:

- Refunds and gift vouchers are issued for the cost of the item, excluding shipping costs and international bank fees.

- Domestic exchanges for online orders will be re-shipped free of charge to Australian addresses.

- International customers wishing to exchange their online order will be charged for shipping.

Returning Your Online Order? If You're Based in Australia, You Have Two Options!

Option One - Post Your Order Back To Zomp Online Using Our Flat Rate $12.20 Australia Post Returns Portal

 Step 1. Click here to download and print our returns form - this will go inside your return parcel. Once you have filled out each field accurately, print your return form out and place it inside your return parcel - this is so our returns team will have your paperwork on hand when they unpack your return. If you don’t have access to a printer, we recommend handwriting all the required return information on a piece of paper instead.

Step 2. Pack your item and return form into the original ZOMP branded shipping satchel. If you no longer have the ZOMP satchel please pack your return into any suitable shipping bag. Please try to pack your item in the way you received it to help ensure that it isn't damaged in transit.

Step 3. Visit our Australia Post Portal to purchase and print your flat rate $12.20 shipping label: https://return.auspost.com.au/ZOMP_SHOEZ

Step 4.  Affix the label to your return parcel and drop it off at your nearest post office. We recommend lodging your parcel at the counter and opting for a receipt for proof of lodgement. If you don’t have access to a printer, simply show your return portal shipping email at the post office via a smart device and they will scan your code to print out a shipping label on your behalf. You can find more about shipping your return back to us here: https://auspost.com.au/sending/returns

Option Two - Return Your Order In Store

We accept online returns and exchanges in any of our ZOMP stores nationwide. All you need to return your item in store is your order number which is provided in your order confirmation email. See if there is a Zomp Store near you! Click here

Returning Your Online Order From Overseas? Here's What You Need To Do: 

For customers outside of Australia, the shipping cost of returning item(s) to our online returns office for an exchange, gift voucher or refund, is not covered or reimbursed by ZOMP. If you request if you request an exchange you will be charged to cover the cost of shipping the exchange item to you. 

We strongly advise that you check with your local post office for estimated return costs prior to purchase. We understand that international return postage can be costly, so we do not expect express shipping on international returns that are sent back to us. 

International Return Instructions:

Step 1. Click here to download and print our returns form - this will go inside your return parcel. Once you have filled out each field accurately, print your return form out and place it inside your return parcel - this is so our returns team will have your paperwork on hand when they unpack your return. If you don’t have access to a printer, we recommend handwriting all the required return information on a piece of paper instead.

Step 2. Pack your item and return form into the original ZOMP branded shipping satchel. If you no longer have the ZOMP satchel please pack your return into any suitable shipping bag. Please try to pack your item in the way you received it to help ensure that it isn't damaged in transit.

Step 3.  Post your parcel containing your item and return form back to the following address:

 We suggest opting for a tracked service with signature on delivery when returning your order as ZOMP is not liable for any lost or stolen parcels.

Online In-Store Return Processing Time Frames

Refunds - Please allow 2-3 business days for the refund to be processed. Your refund will be credited directly back to the original form of payment used. An email confirmation will be sent once the refund has been processed. Refunds are issued for the cost of the item, excluding shipping costs and international bank fees.

Exchanges – You are more than welcome to exchange your online order in store. You can contact our customer care team to see if your closest ZOMP store has the item you are after. 

If the item you want is of lesser value the remaining amount will be credited to you via a gift voucher. If the item you want is of higher value you can process the remaining amount using a credit card or Afterpay.

For exchanges that need to be processed by our online team, please allow 1-2 business days for the exchange to be processed. You will receive a confirmation email with your new tracking information attached.

If we are unable to process an exchange due to unavailable stock you will receive either a refund for full priced items or a gift voucher for returned sale items.

Gift Vouchers - Please allow 2-3 business days for the voucher to be issued. You will receive an email with the voucher attached. You are able to used your voucher both online and in store, and has an expiry of 3 years from the issue date. For more information about our gift vouchers click here!