ZOMP online will only except returns that are shipped back in their original packaging and original condition. This means items need to be returned in the original box. Failure to comply with this requirements will cause your request to be rejected and the item will be returned to you at your cost.
Original packaging doesn't include the ZOMP satchel that the item came in, though all our branded satchels are multi-use. If you happen to need to return an item for any reason, you can use the satchel it came in. There is a secondary seal, placed on the lip of the satchel so you can reseal it.
If you feel as though your item is faulty and you have thrown out the packaging since receiving your order that's OK! Please contact our customer care team with your order details and photos of the fault.
Send us an email at firstname.lastname@example.org